Traffic Wales | Terms and Conditions

Terms and Conditions

Traffic Wales is a Welsh Government service provided by Amey and Aecom working as the Welsh Transport Technology Consultancy (WTTC)

Privacy Policy Statement

Access and use of the Traffic Wales website by you constitutes acceptance by you of these Terms and Conditions, which take effect from the date of first use.

- What information do we collect?

If you are a user with general public and anonymous access, the Traffic Wales website does not capture or store personal information about you but simply logs your IP address, which is automatically recognised by our web server. This is known as a 'log file' which we use to compile site usage statistics. The site does not use cookies to collect user information: for more information about cookies, please click here. We collect two kinds of information from visitors to this website: feedback and email subscription details.

- Feedback

We welcome your feedback. If you contact us asking for information, we may need to contact other government departments to find that information. If your question is technical, we may need to pass it to our technology suppliers. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for audit purposes.

- Email subscriptions

Some areas of this website offer email and SMS updates. To receive these email and SMS updates, you need to register, giving: your email address; a user name; a password; and (to receive SMS alerts) your telephone number. We do not share the information you provide with any third parties and we protect it in accordance with the Data Protection Act. All personal data collected through voluntary user registration to these services is used for the purpose of providing the updates for which you register, and to contact you about updates to those services only.

SMS delivery times vary with each mobile network provider and can be delayed by mobile network congestion.

- The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or other government department.

- Access to your information and contacting us

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact the

- Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Copyright Disclaimer

Most of the material featured on this site is subject to Crown Copyright protection unless otherwise indicated.

The Crown Copyright protected material (other than the Royal Arms) may be reproduced free of charge in any format or medium without requiring specific permission. This is subject to the material being reproduced accurately and not in a misleading context.

Where any of the Crown Copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.

For further information on Crown Copyright policy and licensing arrangements, see the guidance featured on HMSO's website at:


The Welsh Government is content for users to establish hyperlinks to this site. However, Traffic Wales web pages should load into the user's entire window and should not be loaded into frames on your site.

Web portal owners: if you wish to include Traffic Wales web pages within a portal site, please contact the Please include your contact details (name, address, telephone number, email address) and a description of your portal site.

Content Disclaimer

Considerable effort has been made to ensure that the information contained on this site is accurate. However, this information is made available STRICTLY on the basis that the Welsh Government, its employees, agents, representatives and all others associated with writing, editing, approving or publishing, or any other kind of work in connection with the information:

1. disclaim any and all responsibility for any inaccuracy, error, omission, lateness or any other kind of inadequacy, deficiency, or flaw in, or in relation to, the information; and

2. (without limiting (1) above) fully exclude any and all liability of any kind, including negligence on the part of any and all of them to any person or entity that chooses to rely on the information.

3. cannot guarantee all information will be available bilingually where our website relies on 3rd party data.

Please note that a traffic alert may not be added if the effects of an incident are expected to last less than 20 minutes.

Road network coverage: Traffic Wales is the Welsh Government's traffic information service, covering the Welsh Government motorway and trunk road network only. Click here to view a map of our road coverage. Local roads are managed by local authorities. Traffic Wales endeavours to provide local road incident information that impacts on the trunk road network, but we cannot guarantee its accuracy. Links to local authority road closure web pages are available here: Local Authority Road Closures.

The Welsh Government is not responsible for the content or reliability of linked websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.

Virus Protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from the Traffic Wales websites.


The Traffic Wales website, information, products and services (or third party information, products and services), are provided 'as is' without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that make it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of the Traffic Wales website.